Support

Fix It Rob! for iPhone

Rob Pro subscription

Rob Pro is a yearly or monthly subscription billed through your Apple ID, with a 3-day free trial for new subscribers. Apple handles all payments; we never see your card details. Manage it from Profile › Manage Subscription in the app.

• Cancel. Open iOS Settings › your name › Subscriptions, choose Fix It Rob!, and tap Cancel. To avoid a charge, cancel at least 24 hours before the trial or the current period ends. You keep access until the period ends. Apple also sends you an automatic email reminder the day before your trial ends.
• Restore on a new phone. Sign in with the same Apple ID, open the app, and tap Restore Purchases on the Rob Pro screen.
• Refunds are handled by Apple at reportaproblem.apple.com.

Common questions

Rob found nothing, or the wrong thing. Rob analyzes only what is visible in the photo. Get closer, add light, and photograph one problem at a time. Rob is built to say "looks fine" rather than invent a problem, and every report is a planning-level estimate, not an inspection.

The costs look off for my area. Cost ranges are priced by the state under Profile, and a city there is optional — add one and Rob works from a closer estimate. Check that your state is set correctly.

Where is my scan history? In your account, under History. It also stays on the phone as a cache. Deleting the app does not delete your account — use Delete Account under Profile to remove your photos, reports, and login from our servers.

The Pros tab shows no results. Contractor search runs through Apple Maps using your location. Allow location access for Fix It Rob! in iOS Settings.

A scheduled repair is not in my calendar. Allow calendar access for Fix It Rob! in iOS Settings.

Privacy

An account (Apple, Google, or email) is required. Photos, reports, answers, and the location of each scan are stored in your account. The Privacy Policy lists exactly what we collect and how to delete it. No ads in this version.