Terms of Service
Fix It Rob! for iPhone · Effective September 15, 2026
These terms are an agreement between you and Fix It Rob! ("the app", "we", "us") about your use of the app and the service behind it. By creating an account or using the app you agree to them. If you do not agree, please do not use the app. Our Privacy Policy explains what information we collect and how to delete it, and is part of these terms.
The short version: Rob is an AI assistant that works from photos. Reports are planning-level estimates, not an inspection or a quote, so confirm with a licensed professional before you buy a home or start a repair. You need an account, you own your photos, and you can delete everything from Profile at any time. Rob Pro is billed through Apple and renews until you cancel.
Who can use the app
- Under 13: you may not use the app or create an account. The app is not directed to children under 13, and we do not knowingly collect information from them.
- 13 to 17: you may use the app only with the consent of a parent or legal guardian, who must supervise your use. By allowing you to use the app, your parent or guardian agrees to these terms on your behalf and is responsible for your account, including anything purchased through it.
- 18 or older (or the age of majority where you live): you can agree to these terms and use the app on your own.
Your account
You sign in with Apple, Google, or an email address and password. Keep your sign-in details to yourself; you are responsible for what happens under your account. Tell us at support@fixitrob.app if you think someone else has used it. You may not create an account for anyone other than yourself or share one account among several people.
Rob Pro subscription
- Billing. Rob Pro is an auto-renewing yearly or monthly subscription sold through the App Store and charged to your Apple ID, with a 3-day free trial for new subscribers. The price, the billing period, and any free trial are shown in the app before you subscribe. Apple handles all payments; we never see your payment details.
- Renewal and cancellation. The subscription renews automatically unless you cancel at least 24 hours before the current period (or the trial) ends. Cancel any time in iOS Settings › your name › Subscriptions. You keep access until the end of the period you have paid for.
- Refunds. Refunds are decided by Apple under App Store rules. Request one at reportaproblem.apple.com.
- Price changes. If the price changes, Apple will tell you in advance and, where required, ask you to agree before you are charged.
- Full subscription terms. See Subscription Terms for the trial length, how to cancel, refunds, and price-change details.
The app license
The app software is licensed to you, not sold, under Apple's Licensed Application End User License Agreement. That license covers the copy of the app on your iPhone; these terms cover the service the app connects to. Apple is not a party to these terms and is not responsible for the service or for supporting it.
What Rob is, and is not
Rob analyzes the photos you choose to scan and writes a report describing what it sees, likely causes, a suggested fix, how urgent it looks, and a cost range for your area. Reports are generated by an AI model from a single photo. They are not a professional inspection, an engineering opinion, a code-compliance check, or a contractor quote, and they can be wrong or incomplete. Costs are estimates for planning only.
Always confirm with a licensed professional before buying a home, making an offer, or starting a repair. If you see or smell something dangerous, such as a gas smell, sparking or exposed wiring, active flooding, or a sagging structure, leave the area and contact your utility, a licensed professional, or emergency services. Do not rely on the app in an emergency.
Your photos and other content
You keep ownership of the photos you scan and the answers you give. So that the service can work and improve, you give us permission to store them in your account, process them, send them to the providers described in the Privacy Policy for analysis and hosting, and use them to develop and improve Rob's algorithms and models as the Privacy Policy describes. When you delete the content or your account, we stop storing it and using it in your account; improvements already made to Rob and de-identified data are not reversed. You confirm that you have the right to photograph the places you scan and to share those photos with us, and you agree not to upload images of people or documents that are not needed to show the damage.
Acceptable use
You agree not to:
- use the app for anything unlawful, or upload content that you do not have the right to share;
- copy, modify, reverse engineer, or resell the app or the service, or access it with scripts, bots, or anything other than the app itself;
- work around the subscription check, rate limits, or any other technical protection;
- interfere with the service or with other people's use of it.
Third parties
The "Pros" feature searches Apple Maps for nearby businesses. Those businesses are independent; we do not vet, endorse, or guarantee them, and any work you hire them for is between you and them. Repairs you schedule are written to your own calendar on the device. Sign-in providers, Apple Maps, and the App Store are governed by their own terms.
Ending your account
You can stop using the app at any time. Delete Account under Profile removes your photos, reports, answers, location history, and your login from our systems immediately; it does not cancel a subscription, which you manage in iOS Settings. We may suspend or close an account that breaks these terms or that we reasonably believe is harming the service or other people. We may also change or discontinue features, or the service, with reasonable notice where we can give it.
Disclaimers
The app and the service are provided "as is" and "as available". To the fullest extent the law allows, we make no warranties, express or implied, about the app, the service, or the accuracy, completeness, or reliability of any report, cost estimate, or contractor result, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of liability
To the fullest extent the law allows, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of property value, repair costs, lost profits, or data, arising from your use of the app or reliance on a report. Our total liability for any claim relating to the app or the service is limited to the amount you paid us through the App Store in the twelve months before the claim arose. Some places do not allow these limits, so parts of this section may not apply to you.
Governing law
These terms are governed by the laws of the United States and of the state where we are based, without regard to conflict-of-law rules. If you live in a place whose consumer laws give you additional rights, those rights are not affected.
Changes to these terms
If these terms change, the effective date above will be updated, and for material changes we will let you know in the app or by email before they take effect. Continuing to use the app after a change means you accept the new terms.
Contact
Questions about these terms: support@fixitrob.app. For help using the app, see Support.